NJ211

Providing Help, Offering Hope Accurate information, respectfully and courteously conveyed, often means the difference between getting the help needed and feeling lost and powerless. 2-1-1 is built on the principles of outstanding customer service, the result being: *an information and referral system at the fingertips of every resident *a cloud-based communications infrastructure *enhanced professionalism and performance standards *professional assistance in navigating the complexities of the health and social services system *an increased capacity to make connections *data-driven conclusions about critical community needs and the ability of current services to address them *annually updated resource database offering front door statewide access to community services *a common means of measuring outcomes *simplified access to information on volunteering and philanthropy